Shipping Policy

Shipping Policy
Shipping Destinations
Currently, we ship to addresses within the United States, including Alaska, Hawaii, and Puerto Rico. International shipping is not available at this time (see FAQ for future expansion plans).
Order Processing Time
  • Standard Items: Orders are processed within 1–2 business days (excluding weekends, U.S. federal holidays: Christmas, Thanksgiving, Independence Day).
  • Custom Items: Customized Popular bags or embroidered Hats require 3–5 business days of processing (to confirm design details) before shipping.
You will receive a shipping confirmation email with a tracking number once your order ships (tracking is available for all U.S. orders via the carrier’s website).
Delivery Issues
  • Lost/Delayed Orders: If your order is delayed beyond the estimated timeline or marked as “delivered” but not received:
  1. Check your shipping address for accuracy (including apartment numbers or unit codes).
  1. Contact the shipping carrier (via the tracking link) to inquire about delivery status—carriers often hold packages at local facilities if they can’t access the address.
  1. If unresolved, email shellylgordon1@yahoo.com with your order/tracking number—we will file a claim with the carrier and send a replacement (if needed) at no cost.
  • Incorrect Shipping Address: We are not liable for lost/delayed orders due to incorrect or incomplete addresses. Double-check your address at checkout—changes can only be made within 24 hours of order placement.